Refund policy

The unspent advertising balance is refunded on request. You can stop using the service and ask for a refund at any time — the balance never expires.

What is refundable

• The unspent advertising balance — funds not yet spent on campaigns.
• The reserved budget of a cancelled campaign — when a campaign is cancelled or completed, the unspent reserve returns to the advertiser's balance automatically and can then be refunded to the card or account.
• Erroneous or duplicate payments — refunded in full.
• Failed payments — if money was taken but the balance was not credited, the amount is refunded in full.

What is not refundable

• Funds already paid out to creators for completed and approved campaign results — the service for them has been rendered.
• The platform fee for services actually rendered (on completed payouts).
• Balance granted by the platform free of charge — bonuses, promotional and test credits.
• Rewards obtained in breach of the platform rules (metric manipulation, someone else's video, deleting a video before settlement) — such rewards are cancelled.

How to request a refund

1. Send your request to [email protected] from the e-mail address of your account.
2. Include: your full name; the account e-mail; the amount; the date and amount of the top-up; the payment method (SBP or card) and the last 4 digits of the card or the SBP transaction id.
3. We review the request and confirm it by e-mail within 3 business days, asking for clarification if needed.
4. The refund is issued via the original payment method, to the same card or account, within 10 business days of confirmation.

No refund fee is charged. The refunded amount is deducted from the advertising balance when the request is confirmed.

Campaign cancellation

• An advertiser may cancel a campaign before its end date. Paid slots whose target has already been reached and whose reward has been paid out cannot be cancelled.
• The unspent campaign reserve returns to the advertiser's balance automatically when the campaign is cancelled or completed.
• The platform may reject a submission or cancel a campaign whose terms breach Russian law, third-party rights or the rules of the hosting platform. In that case the reserved funds return to the advertiser's balance in full.

How to track a refund

The deduction of the refunded amount from the advertising balance appears in Wallet → Transaction history in your account. Crediting to your card or account takes 1 to 10 business days depending on your bank — that part is outside the platform's control. You can always check the status by e-mail.

Consumer rights

• A consumer may withdraw from a paid services contract at any time, subject to covering the costs actually incurred (art. 32 of the Russian Consumer Rights Protection Act, art. 782 of the Civil Code).
• This policy does not limit consumer rights granted by the laws of the Russian Federation.
• Disputes are handled through a claim procedure first: claims are answered within 30 calendar days (section 14 of the public offer).

Goods returns and exchanges

The platform provides services in electronic form and does not sell physical goods. Shipping, delivery, accepting goods back, packaging requirements and warranty repairs do not apply.